Shipping policy

Delivery estimates

We understand that receiving your chosen jewellery piece in a timely manner is crucial, and we're delighted to provide you with all the information you need regarding our delivery process.

Indeed, our commitment to exceptional craftsmanship is at the core of everything we do. Each piece of jewellery is meticulously handcrafted by skilled artisans, ensuring that it is a one-of-a-kind masterpiece. This level of craftsmanship requires time and dedication to achieve perfection, which is why we provide an estimated shipping time of 4 - 5 weeks.

Rest assured that while the delivery timeframe may seem longer than mass-produced jewellery, the wait is well worth it. Handcrafted jewelry boasts unparalleled attention to detail and a level of artistry that sets it apart from any machine-made counterparts. Our artisans pour their passion and expertise into each piece, creating a treasure that reflects the beauty of the individual who wears it.

To ensure a smooth and enjoyable experience, we aim to complete the crafting process within the estimated timeframe. However, please understand that the nature of handcrafting can lead to slight variations in the delivery schedule. Delays might occur due to the intricate techniques employed, the complexity of the design you have chosen, or the availability of certain gemstones or materials.

To keep you informed and involved in the process, we offer real-time updates on the status of your order. Our dedicated customer support team is also available to address any queries or concerns you may have at any stage of the journey.

If you require your jewelry for a specific occasion or event, please let us know, and we will do our best to accommodate your request. Your satisfaction is of utmost importance to us, and we are committed to ensuring that your piece arrives at your doorstep in pristine condition and at the most convenient time for you.  Our goal is to make this purchasing experience as delightful and stress-free as possible for you.

As we embark on this creative journey together, we want to express our gratitude for choosing Boujee Ice. Your support enables us to continue celebrating the art of handcrafting, preserving tradition, and crafting timeless jewellery pieces for discerning customers like you.

We understand that waiting for a handcrafted masterpiece can be exciting yet challenging, and we genuinely appreciate your patience and understanding. We can assure you that the final product will be worth the wait, as it will reflect the dedication and craftsmanship of our talented jeweller's.

Thank you once again for choosing Boujee Ice, and we look forward to creating a truly exceptional piece that will bring joy to you or your loved ones for generations to come.

Boujee Ice makes every effort practical to ensure that the delivery timeframes given are accurate. However, the estimated delivery times assume no unforeseen events. By placing an order, you agree not to hold Boujee Ice liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.

Customs and duties
For any orders shipped to an address outside of New Zealand the customer is the importer of record and will be responsible for all customs import duties and any local sales tax charges. These charges vary in each country and are outside of Boujee Ice's control. Contact your local customs office for more information on what import duties or sales taxes may be imposed.

Boujee Ice’s liability for any loss or damage of any kind arising from the supply of goods or services is limited to the price paid for the goods or services. You shall indemnify Boujee Ice against all claims and losses of any kind whatsoever that has any correlation to the supply of or provision of any goods or services.

If an order/s is found to be incorrectly addressed by Boujee Ice then Boujee Ice will be responsible for the re-delivery, replacement or refunding of the item(s). If the customer is found to have given an incorrect or insufficient address, Boujee Ice will not refund or resend the product. All responsibility and associated costs for correcting delivery will be borne by you.

New Zealand Law
All goods or services supplied or sold by Boujee Ice are subject to the laws of New Zealand. The laws of any other country shall not apply between you and Boujee Ice.

Please note:
Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply.

The Consumer Guarantees Act 1993 does not apply to business customers (where "business" is as defined by the Act). Business customers agree that where products are purchased for the purpose of a business that the Act does not apply.